Frequently Asked Questions
What happens after I sign up?
We've made the process very simple for you. Once you sign up, one of our team will begin the process of building your profile on our system. Then we will be in touch with you in the coming days to complete it. Once you're happy with how your B&B Ireland profile looks, we will send you an email with a link asking you to accept our Terms and Conditions. Then we will arrange telephone training which will equip you to manage your rates and availability through B&B Ireland. Then sit back, relax and watch the bookings flow in.
Do I have to be Failte Ireland Approved to join?
No, you don't. We have created our own B&B Ireland Quality Approval Scheme which helps us ensure that you're B&B is up to standard for our guests. There is no extra cost to join through our Quality Approval Scheme. If your property is Failte Ireland Approved you don't have to apply for our approval scheme.
Do I have to provide a full Irish breakfast?
Yes. We promote the true Irish hospitality to the world and as part of that famous hospitality, our guests expect the option of a full Irish breakfast each morning.
Can I set my own rates and availability?
Yes. Members have access to their very own property management system with B&B Ireland which allows you to set your own rates and manage your availability. Our property management system also allows members to manage their rates and availability for other OTA's like Booking.com and Expedia.
When will my property go online?
We won't put your property live on our site until you are comfortable using our property management system. First, once you're all signed up and are happy with how your B&B Ireland profile looks, we will then provide training for you on how the system works and answer any queries you might have. Once you're ready, we will then set your property to appear live on our site.
What do I get for the commission I pay?
Promoting your home - We provide printed promotional guides and trade brochures, distributed worldwide, and translated into French & German. An online brochure is available for customers at Tourist Offices across the country.
Direct business - We extensively promote your home online and with the Global Tour Operators to deliver bookings to you. Our member's homes are consistently ranked on the first page of search results and favoured by customers of the Tour Operators.
Legitimate guest reviews - The B&B platform only allows guests who have stayed with you, access to leave a review on your B&B Ireland profile, ensuring future customers that guest experiences at your home are legitimate and trustworthy.
Instant confirmation - Any bookings made on our website are instantly sent to you via text message and email, making sure you're notified well in advance of customers arriving.
A dedicated support team - Our team are experienced in IT, Marketing, Revenue and Reservations, and are on hand to assist you to maximise your business. We are also the voice of the B&B sector. We represent you on issues affecting tourism, and influence policy makers on matters of importance to your business.
What happens if a guest cancels?
- If a customer cancels a booking made on our B&B Ireland website within 48 hours of the arrival date, or fail to show up, you will receive 100% of the first night's accommodation fee.
- If a customer cancels a booking made through our Tour Operator business channel within 48 hours of the arrival date or fail to show up, you will receive 100% of the first night's accommodation fee. If a customer cancels a booking outside of 48 hours and up to 7 days prior to the arrival date, you will receive 50% of the first night's accommodation fee.
What is the tour operator channel of business?
Tour operator or voucher business is a very popular channel of business with our members. This channel of bookings accounts for 76% of bookings made with B&B Ireland members and 67% of these bookings are for 2 nights or greater with a very low cancellation rate. Only B&B Ireland can offer you access to the global tour operator network. Voucher rates are pre-agreed between B&B Ireland and the Tour Operator network and is determined by property locations. Members have the option to opt in or out of accepting this line of business whenever they want. Contact us to discuss this profitable channel of business. We would be delighted to answer your questions.
How do I get paid for bookings with B&B Ireland?
Guests will pay you when they arrive at your property. You can express to customers through your B&B Ireland profile what type of payments you accept (cash, credit card etc.). If you don't have credit card facilities at your property, we can provide you with a virtual credit card terminal should you wish to accept credit cards. Contact us for more information on setting this up.
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