Hazelbrook

We went from:i don’t have a booking for you to, you cancelled your booking, to I only have you for 1 night, to we will relocate you to finally getting what we had booked 2 nights. Chaos, wish Graham new what he was doing!

The home was lovely and the location was perfect. Easy walking distance to downtown tourist spots and a great enetertainment district where we enjoyed dinner at Geoff’s at our hosts suggestion. The dining room was charming. We enjoyed our stay.

the location was close to town within 15 minute walk. but nothing really to do in waterford. Graham was very pleasant but room was very small and internet did not work, breakfast was great and host really tried to help with internet but overall it was nice stay

Host's Reply:
Dear Dave, I am glad you had a nice stay. The internet worked perfectly for me once I rebooted the router. I'm sorry that you found the room small. However I do take issue with you writing that Waterford did not have much to do because you chose to visit this this city and I feel it is unfair that you put that in a review of the b&b as it is not our fault you feel his way. Kind regards, Graeme Hazelbrook

Host was pleasant, but the room they wanted to put us in was not acceptable.It was the very front bedroom, ground floor , right in front where the cars are parked and the main roadway. The windows had to stay open because it was hot spell in Ireland, and you could just slip in if you were thin. I had a voucher for a twin ensuite and they were giving me a room with one bed. They claim when booking was made, the twin room was not available. I checked my voucher and it clearly says a twin ensuite booking. I was told there was another room but it would be 20 Euros extra. I asked to see the room. It was better, I said it was funny that CIE did not tell me there was no room available otherwise I would have booked somewhere else. I said I would make a deal, I would pay 10 Euros more but not 20. In the end, they gave us the room I initially booked at no extra charge. We left the very next morning. I am rating the home a 8 and the management a 4. and the parking a 4. Did not like that we had to back out into busy oncoming traffic.

Host's Reply:
Dear Patti, B be B Ireland booked a double ensuite room for you both which I presented to you on arrival. I acknowledge however your voucher stated twin. To rate us a 4 for management is strange as I upgraded you to a family ensuite. I phoned our agent after your departure